Frequently Asked Questions 

Where are your pieces made?

All Strung Out jewelry is handmade in small batches in Western Massachusetts. Each piece is designed, strung, and finished by hand — no mass production, just care and intention in every detail.

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What materials do you use?

We use a mix of natural gemstones, high-quality metals, and gold-plated accents. Each piece will list its specific materials on the product page. Since our jewelry is made with real stones, expect slight variations in color and texture — that’s the beauty of it.

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What’s the energetic meaning behind your jewelry?

Each piece is created with the energy of presence, grounding, and connection in mind. Gemstones have been used for centuries to support intention — from Tiger’s Eye for protection to Mother of Pearl for calming energy. You’ll find energetic properties listed with every product.

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How should I care for my jewelry?

• Avoid long exposure to water, perfume, or lotion.

• Wipe gently with a soft cloth after wear.

• Store in a dry place or pouch when not in use.

• If you’re energetically cleansing your jewelry, try moonlight, smoke, or selenite — skip the salt water baths.

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Do you offer custom or personalized orders?

Yes! We love creating custom combinations or energy-based pieces. Just reach out through our contact form or email strungoutshop@gmail.com with your idea.

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When will my order ship?

Since everything is handmade in small batches, please allow 5–7 business days for your order to ship (or longer during preorder/launch periods). You’ll receive tracking info as soon as your order is on its way.

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Do you accept returns or exchanges?

Because of the handmade nature of each piece, all sales are final. However, if something arrives damaged or not as expected, email us within 7 days and we’ll make it right.

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Do you ship internationally?

Right now, we ship within the U.S. only — but we’re working on expanding soon.

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Can I see your products in person?

We don’t have a physical shop (yet!), but we occasionally do small pop-ups and local markets in Western Mass. Follow us on Instagram or TikTok for updates.